Contact Us
Whether you've spotted something out of date on a review, want to flag a casino we haven't covered yet, or just have a question about how we rate operators, this is the place to reach us. We read every message that comes in, even if it takes us a little while to work through them.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to players in the United States. We're not able to process deposits, withdrawals, account verification or bonus claims on behalf of any casino — those requests need to go directly to the operator's own support team, since we have no access to player accounts. Where we can genuinely help is with things like:
- Corrections — if a bonus offer, wagering term, or licensing detail on a review looks out of date, tell us and we'll check it
- Suggestions — a casino you think deserves a look, or a topic you'd like us to cover in more depth
- General questions — about how online slots work, what RTP means in practice, or how we put our rankings together
- Feedback on the site itself — broken links, unclear wording, anything that made a page harder to use than it should be
If your question is about a specific deposit, a delayed withdrawal, or a bonus that didn't credit properly, the fastest route is always the live chat or support email listed directly on that casino's own site. Our reviews link through to the operators we cover, but the account itself sits with them, not with us.
How our reviews and rankings work
Before you get in touch to query a ranking, it might help to know how we arrived at it. We assess every operator on this site — including names like Raging Bull, Uptown Aces, Ignition and the rest of our top ten — against the same set of criteria: the real terms attached to headline bonuses, the breadth of the slots and table game library, how transactions are processed, and what happens if something goes wrong with a support ticket. Commission from an operator never buys a better position on this site; a lower-rated casino pays the same referral rate as a top-ranked one, if it pays anything at all. Editorial ratings shown alongside each offer are our own assessment, not a customer-review score, and they're revisited periodically as terms and offerings change.
For a fuller picture of how we approach research and what independence means in practice, our About Us page covers that in more detail.
Before you write in about a bonus or promotion
A lot of the messages we get are about welcome offers — why a bonus percentage looks different from what a reader expected, or why a withdrawal is capped. These almost always come down to the fine print attached to the offer, which sits with the casino rather than with us. Common things worth checking first:
- Wagering requirements — how many times the bonus (and sometimes the deposit) must be played through before withdrawal
- Game weighting — slots often count fully toward wagering, while table games may count for less or not at all
- Expiry windows — most bonuses have a set number of days to clear before they're forfeited
- Maximum withdrawal caps — some offers limit how much bonus-derived winnings can be cashed out
Reading the full bonus terms on the operator's own site before opting in will resolve most of these questions faster than waiting on a reply from us.
A word on responsible gambling
If you're reaching out because gambling has stopped feeling like entertainment — you're chasing losses, spending more time or money than you meant to, or a family member is worried — we're not able to offer support directly, but we don't want that to be a dead end either. Our Responsible Gambling page lists practical tools like deposit limits, time-outs and self-exclusion, along with where to find independent support services. Every legitimate US operator we cover offers some form of these controls; setting them up takes a few minutes inside your account settings.
Legal and eligibility questions
We also get occasional questions about who's legally allowed to play, and where. In short: online casino gambling is regulated at the state level in the US, so legality, minimum age (typically 21, though this varies by state and activity) and whether real-money play is even available depends entirely on where you're physically located when you play, not just where you live. If you're unsure whether a given form of online gambling is permitted in your state, that's worth confirming with your state's gaming authority before signing up anywhere. Our Terms and Conditions page sets out the boundaries of what this site does and doesn't cover on the legal side.
What to include when you contact us
To help us get back to you with something useful rather than a generic reply, it helps to include:
- Which page or review your message relates to, if any
- A clear, specific description of the issue or question
- Any relevant dates, if you're flagging something time-sensitive like an expired offer
We aim to work through messages in the order they arrive, and we'll always tell you plainly if something falls outside what we're able to help with, rather than leave you waiting on an answer we can't give.